FAQs

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at customerservice@mygreenmart.in or call us on 8268001714 between 10 am & 5 pm on all days including Sunday to get our immediate help.

Registration

How do I register?

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on mygreenmart.in is absolutely free.

Do I have to necessarily register to shop on MyGreen Mart?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one MyGreen Mart account.

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Account Related

What is My Account?

My Account is the section you reach after you log in at www.mygreenmart.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your MyGreen Mart account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on mygreenmart.in. This enables you to shop quickly and easily in future.

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Payment

What are the modes of payment?

You can pay for your order on mygreenmart.in using the following modes of payment: a. Cash on delivery. Credit and debit cards (VISA / MasterCard).

 

Is it safe to use my credit/ debit card on MyGreen Mart?

Yes it is absolutely safe to use your card on mygreenmart.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your MyGreen Mart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

 

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Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your MyGreen Mart account.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 5% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you, you will still be charged a maximum of Rs. 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address

 

Do you deliver in my area?

You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value will be credited to your MyGreen Mart account which can be used in your next order.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee of Rs. 35 (Mumbai) Rs. 30 (Bangalore, Hyderabad, Pune, Chennai, Delhi, Gurgaon Noida, Kolkata & Ahmedabad-Gandhinagar) and Rs. 20 (Mysore, Coimbatore, Vijayawada-Guntur, Visakhapatnam, Lucknow-Kanpur, Vadodara, Surat, Nagpur, Patna, Indore, Bhopal, Chandigarh Tricity, Ludhiana & Jaipur) on orders below Rs. 1000 in value.

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

What is Same Day Delivery?

MyGreen Mart has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 5:00 pm to 7:30 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you.   *Subject to slot availability.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.

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Order Related

What are delivery slots?

Delivery slots are time slots during which you will receive your order. MyGreen Mart currently offers 4 delivery slots each day. These are: i. Slot 1 – 7:00 am to 9:30 am ii.  Slot 2 – 10:00 am to 12:00 pm  iii. Slot 3 – 5:00 pm to 7:30 pm iv. Slot 4 – 7:30 pm to 10:00 pm

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your MyGreen Mart account. Not applicable for Madurai & Nashik customers.

How can I check availability of next slot before placing order?

Once you log in to your account, you will notice that on the right side of the website, under “Cart” the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me?

5 minutes. After this the slot will be released for other shoppers on the website.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team

What is WYSIWYG Guarantee?

What You See Is What You Get is our promise to deliver every item ordered by you. If we fail to do so we will credit your MyGreen Mart account with 50% of the value of the undelivered product immediately. For example if you had ordered for Rs. 1000 worth of products and one product worth Rs. 100 was not delivered (or if an incorrect product was delivered) Rs. 50 will automatically get credited to your MyGreen Mart account.

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Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 5 pm. They can be reached at 8268001714 or via email at customerservice@mygreenmart.in

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with MyGreen Mart. Do write to us experience@mygreenmart.in in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

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Return & Refund

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Return Policy – Time Limits:
1. Perishable goods: Within 24 hours from the delivery date
2. Other goods : Within 7 days from the delivery date.

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Others

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

 

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your MyGreen Mart account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue. Refund will be credited in 7 working days.

I am a corporate/ business. Can I place orders with MyGreen Mart?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@mygreenmart.in  to know more.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@mygreenmart.in and we will try our best to make the product available to you.

There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by MyGreen Mart when placing the order. Why should I pay the extra amount?

MyGreen Mart has a standard policy of weight variance up to 5% on its orders. However, in the case of fresh products sold by the Specialty Stores, the final weight can only be determined at the time of preparing the order. For example, a fresh chicken may weigh 1.15 KG while the order would have been taken for 1 KG. The Specialty Store would not be in a position to provide the exact weight requested for and would only be able to sell the fresh chicken in its entirety. To this extent, MyGreen Mart allows Specialty Stores to vary the weight of the product by up to 25%. This change in weight is reflected in the bill amount difference. You are requested to pay the amount in the bill provided by the retailer at the time of delivery along with the applicable delivery charges.

Please note that MyGreen Mart works with the Specialty Stores to limit the variance in weight to as low as possible.

I am a corporate/ business. Can I place orders with MyGreen Mart?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@mygreenmart.in to know more.

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Other Faqs

The product I want is not available on MyGreen Mart. How do I get my favorite neighborhood Specialty store listed on MyGreen Mart?

You can write to sellersupport@mygreenmart.in for all suggestions related to new stores or products. We will work extra hard to get the store listed on MyGreen Mart and get the product available to you.